General terms and conditions of sale
Introduction
These general terms and conditions of sale govern the relationship between the website “www.le-regal.feu”, the company Baudry and the customer. When placing the order, the customer consents to respect these general terms and conditions of sale in full.
1- Identity of the company
The company Baudry SAS (Simplified Joint Stock Company) is the owner of the registered trademark “Le Régal”, headquartered at Rue du Lieutenant Bouvier BP3 – 49660 Torfou – France. Registered with the Angers Trade and Companies Register under number 071 200 760
- SIRET: 0712 00760 000 16
- APE code: 316 G
- Intracommunity VAT N°: FR 47 071 200 760
2- Price
Product prices are shown inclusive of VAT (excluding postage) on the corresponding product sheets. Le Régal reserves the right to modify the prices of its products at any time. The price charged to the User is the price applied on the day of the order.
3- Delivery time
Products are shipped to the address provided by the customer when ordering and only after receipt of payment.
The maximum delivery times are indicated below:
- Metropolitan France: 24/48h to 5 working days
- Overseas Departments and Territories: 1 to 2 working weeks
- Europe: 3 to 10 working days
- Rest of the World: 1 to 3 working weeks
These delivery times are indicated subject in particular to the availability of the Products.
Any delay in delivery cannot give rise to any damages or interests.
In any event, in case of an order to a non-EU country, the customer is the importer of the Products concerned. In the event that customs duties or other local taxes become payable, these duties shall then be borne by the customer.
Shipping costs vary depending on the weight and destination of the parcel according to the rates applied by the carrier.
Delivery is free for purchases over € 80 in Metropolitan France only.
Deliveries are made to the address indicated in the order form, which must be located in one of the countries to which we deliver.
- Delivery from Monday to Friday
- We cannot deliver to PO Boxes.
- We will try to deliver your parcel at least twice to the delivery address. We reserve the right to cancel your purchase if no one has signed the receipt for your parcel.
- You are responsible for the parcel once the delivery has been made.
Delivery times only serve as a guideline.
4- Payment method
Unless specifically agreed between Baudry and the User, the order is payable in full on the day of placing this order.
Baudry is not obliged to proceed with the delivery of the products ordered by the User if the price has not been previously paid in full. Unless otherwise agreed, Baudry does not grant any discount.
The following payment methods are available to the User:
Unless otherwise agreed, any modification of the order by the Customer can only be taken into consideration if it reaches the supplier in writing before the effective collection of the price. In the event that this written modification does not reach Baudry, the requested modification may not then be accepted, and the sums paid by the Customer may not be returned to them.
5- Withdrawal period and product return condition
When making a purchase on the “www.le-regal.eu” website, you have a period of 14 days from receipt of the product to exercise your right of withdrawal.
Please note that we will only refund the shipping costs if the return is due to a quality problem on our part.
How to return your order:
- Have your order or invoice number at the ready.
- With this number, contact our customer service by email at contact@le-regal.eu.
- Products must be returned in their original condition (packaging, accessory, etc.) and unused. Incomplete, scuffed, damaged or soiled products, by fault of the Customer, are not accepted. You have a period of 14 days after receipt of your withdrawal request to return the products to us, date as per postmark.
- Ship your parcel to the following address:
Baudry SAS
Rue du Lieutenant Bouvier BP3
49660 Torfou – France
The returned Products and delivery costs related to these Products will be refunded by cheque, transfer or credit card credit as soon as possible and no later than thirty (30) days following the date the customer returned the product(s)
To receive another item to replace your returned item, you will have to place a new order online.
For all other questions, send us an email to: contact@le-regal.eu
6- Warranty
Le Régal products are subject to the conditions of legal warranties provided by article 1641 et seq of the civil code.
In case of non-conformity of a product sold, the Seller agrees to take back, exchange or refund the product or products concerned.
Any complaint must be sent by email to the address: contact@le-regal.eu or by post to the following address:
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Baudry SAS
Rue du Lieutenant Bouvier BP3
49660 Torfou – France
The materials shown here may vary slightly in appearance from those delivered as they are natural products. LE REGAL continually improves its products and reserves the possibility of modifying its products at any time.
7- Right to refuse orders or cancel purchases
We reserve the right to refuse any order or cancel any purchase for any reason. We also reserve the right to cancel any purchase (an order we have already accepted) in the following situations (among others), without being liable for any damages or expenses:
– the product is not available/in stock (any payment will be refunded);
– the bank details are incorrect or unverifiable;
– the order has been detected by our security systems as an unusual order or likely to to be a fraudulent act;
– the price of the product was incorrect;
we were not able to deliver the parcel to the indicated address.
8- Data processing
Le Régal collects data when entering your information as part of an order. These data are used in order to fulfil our commitments under the sales contract. With your agreement, these data can also be used to send promotional offers and/or our Newsletter.
In accordance with “Law No. 2004-801 of 6 August 2004 relating to the protection of individuals with regard to the processing of personal data and amending Law No. 78-17 of 6 January 1978 relating to computers, files and liberties,you have the right to access, modify, rectify and delete personal data about you.
You can send a request by email to: contact@le-regal.eu
By post to the following address:
Baudry SAS
Rue du Lieutenant Bouvier BP3
49660 Torfou – France
9- Applicable law
These general terms and conditions of sale are subject to French legislation. In case of dispute, the competent courts will be those of the headquarters of the company Baudry SAS.